Reverse Payments

Once a Payment has been entered and saved, the transaction is locked and cannot be deleted.

NOTE: Use the Reverse Payment procedure only if there are errors in the way the payment was entered. If a check bounces, do not reverse the payment; see the article for how to enter a Bounced Check.

A payment entered with errors can be Reversed.

1. On the Student Billing Workflow screen, click Reverse Payments.

2. This takes you to the Payments domain. Perform a find for the payment you wish to reverse. Navigate to List view; each payment has its own, separate transaction record, so it will be easiest to review the found set in List view to identify the payment to reverse.
3. Click on the Main detail card icon of the payment you wish to reverse.

4. From the Student Billing Workflow screen click on Invoices.
5. Find the Invoice/s that was paid by the Payment you are about to reverse. Leave that window off to the side.
6. In the Main view of the payment transaction, review the payment to be certain it is the correct record. Click Reverse Payment…

5. A dialog will open, where you can enter the Reverse Date and also assign a GL Code (if different from original) and/or a Payment Type (if different from original).

6. Click Reverse. The payment record status will change to Void, and the transaction will be locked.
7. Go to Invoices window that is off to the side.
8. Find the Invoice/s that the Payment was allocated to before you Reversed the Payment.
9. Identify the Invoice/s that was affected by the payment. Isolate it (constrain on the Invoice number from the List view.)
10. Click the Generate Invoice PDF button.
11. Click the Go to related Accounts in BillPay and Publish button.