We want to ensure that your applicants have a positive experience with their online application. The first step in this lengthy process is account creation.
Creating an online account requires that a notification email gets delivered to the applicant so that he or she can create a password and complete the account creation process. Firewalls and spam filters can prevent the delivery of this notification email. The end result is that your applicant can not complete their account and cannot begin the application.
We have added language to the account creation screen directing applicants to check their spam filters and junk mailboxes in the event that they don’t immediately receive a notification. Some of your applicants will be able to do this with success and some will not. Managing one’s spam filter requires some knowledge, and if the applicant is behind a company firewall he or she may have no control at all.
Additionally, we have added the ability for you to be bcc’d on every notification. That way when a family contacts you to say they haven’t received their notification, you have a copy of that email and can either forward it to them, or, second choice, complete the account yourself and tell them their password.
In this last case—if you complete the account yourself—you also need to tell the family that they cannot use the “I forgot my password” link as that too, will get trapped by the same spam filter.
To manage all these notifications that you will be receiving, you should create a special email address for receiving these bcc emails. Nobody needs to do anything with these “bcc” copies unless you get a call from a parent, in which case, you can find the email for the family and forward it to them. You may need to work with your IT folks to get this set up.
Once the bcc email address is set up, please contact [email protected] with that email address. Put Notifications bcc in the subject line and we will get this set up for you.
For further explanation on why your emails may not be being received click here.