inRESONANCE Service Updates

Service updates are posted here, published automatically on the iR home page and available for subscription as an RSS feed.

  • Web Services having intermittent issues (RESOLVED 6-3-20, 3PM EDT)

    Jun 3 2020 - 1:32pm

    We are getting reports that users are having issues with uploading data to their web services (TAM, SFO, FAM, PWS/SBWS, GWS) and families cannot access some of the services.

    The problem is being investigated. We will report changes as we know them.

    The problem is with Chrome. Please use Safari, Firefox and Edge.

  • Web Services slowdown (RESOLVED)

    Mar 10 2020 - 11:03am

    Update: As of 4:30 PM EDT the system is working normally and you can once again process any uploads or retrievals.

    iWeb has confirmed that it was an issue with their load balancer, but we have not heard back from them yet on the cause or what they did to resolve the issue.
    Community Brands IT continues to monitor the systems.

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    Update: As of 12:55 PM EDT, iWeb restored services and the system appears to be working normally again.

    If you have non-critical uploads or retrievals, please hold off on those for a few hours as we expect the server load to be unusually high in the next few hours as schools and families catch up after this outage.

    We do not have a specific cause and what steps were taken to resolve the issue, but as soon as we receive that information we will post it here, as well as any corrective actions we will take.

    We apologize for any inconvenience.

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    inRESONANCES's iWeb cluster of servers that host PWS, SBWS, FAM, SFO, Event Signup, GWS, and TAM2 are experiencing a load balancing issue this morning.

    This is slowing down the response of these servers.

    We are also under an extremely heavy load today as it is PWS decision day for many schools.

    Please postpone any non-critical uploading or retrieving from these web services until this issue is resolved, so we can save the limited resources for critical tasks (TAM2 Attendance and PWS decisions).

    The Community Brand's IT team is working with iWeb on the issue, and we will post updates as we receive them.

    If you have any questions, please contact ir-support@communitybrands.com

    Thank you for your patience.

  • Security issue with GWS (RESOLVED)

    Sep 26 2019 - 7:22pm

    We were alerted to an issue with the GENERATIONS Web Services (GWS) payment service page, that can allow the automated testing of credit card numbers against the site. We have a resolution in progress, but until then we have disabled the GWS sites and placed a Site on Maintenance message in its place.
    We expect to have the issue resolved and re-enable GWS back on tomorrow (9/27/2019).

    We have added a reCAPTCHA module to all of the GWS donation pages. The GWS pages are now live again.

    If you have any questions, please contact ir-support@communitybrands.com

    Thank you for your patience.

  • Support email (support@inresonance.com) was bouncing emails

    Sep 17 2018 - 10:58am

    As part of our migration of email systems, the support@inresonance.com email was misconfigured, and emails sent to it from 9/15-9/17/2018 may have bounced back to the sender.

    The issue was resolved at approximately 10:30 AM EDT on 9/17/2018, and the mail is working normally now.

    If you did receive a bounce-back email while submitting a new case or replying to an existing support case, please resend your email.

    We apologize for any inconvenience.

    Thank you for your patience.

  • TAM2 user login issue (resolved)

    Feb 15 2018 - 12:24pm

    After reports of an issue where teachers were unable to login to TAM2 ("Couldn't load tam from Super Dev Mode server..."), we found a problem with some recent code changes to the system. The problem is resolved and the system now is working normally. The issue began 2/15/2017 at approximately 10:15 AM EST and was resolved on 2/15/2017 at 12:20 PM EST

    We apologize for any inconvenience.  

  • PWS/SBWS, SFO, FAM, TAM2, GWS, BillPay pages failing to load

    Jan 17 2018 - 10:15am

    We are investigating an issue affecting the inRESONANCE hosted web services (PWS/SBWS, SFO, FAM, TAM2, GWS, BillPay) but not TavTrac or Schoolyard sites.
    As of 10:15 AM EST services are restored, and we are determining the cause of the outage.

    If you are still encountering errors loading these web services, please refresh your browser to reload the page.

    If you had issues publishing to the web or retrieving from the web, for these web services, please try again.

    Please let us know if the problem persists.

    Thank you for your patience.

  • SFO and PWS/SBWS Forms failing to generate PDF files (RESOLVED)

    Jul 5 2017 - 3:31pm

    We are investigating an issue where submitted SFO forms are not generating PDF files of the forms. This also delays the retrieval of those forms from the web into your PORTAL/KEYSTONE/SANDBOX solution.  
    We have identified an issue with our third party PDF service and are working with them to resolve the issue.

    UPDATE: [4:41PM EDT] - The core PDF generation service has been restored but there is a backlog of PDF's that still need to get created. We are in the process of clearing this backlog and will provide updates as the situation evolves.

    UPDATE: [9:36AM EDT] - The SFO PDF backlog has been cleared and the service is operating normally.

    UPDATE: [10:20AM EDT] - This issue also affected PDF versions of Applications (in PWS/SBWS) and Recommendations (in PWS). The Recommendation PDF backlog has been cleared. Application PDF's are automatically generated when previewed in PWS/SBWS. The service is now operating normally. 

     

     

     

     

  • Schoolyard Outage (RESOLVED)

    Jun 29 2017 - 6:00am

    Please be advised that we are aware that several Schoolyard websites are down. We are currently investigating the situation and will post updates with more information as it becomes available.

    UPDATE: [8:15AM EDT] - Some sites are recovering.

    UPDATE: [8:48AM EDT] - All sites have recovered.

    UPDATE: [11:00AM EDT] - While we still do not have the specifics on the root cause of the outage this morning, we do know that the problem stems from issues with our upstream infrastructure provider. We are continuing to monitor the situation and will provide more details here as they become available.

  • Some Schoolyard Sites Not Loading (RESOLVED)

    Mar 2 2017 - 7:47am

    There is an issue where some Schoolyard sites are not loading. The issue is isolated to sites with a GoDaddy hosted DNS and appears to be isolated to Europe. We are continuing to monitor the situation and will post back here as information becomes available.

    UPDATE: [9:30AM EST] - This issue is isolated to schools who use GoDaddy as their DNS provider. GoDaddy has acknowledged the issue and is working on a solution. Until then, site visitors located in some parts of Europe attempting to load affected sites may experience slow page loads or no page loads at all. Site visitors located elsewhere in the world are not affected. We are continuing to monitor the situation and will provide updates until resolution.

    UPDATE: [10:18AM EST] - GoDaddy has acknowledged a DNS issue with EU customers and continues to work towards a solution. We are continuing to monitor the situation and will provide updates until resolution.

    UPDATE: [11:40AM EST] - We are starting to see a slowdown in alerts from our site monitors in the EU which may indicate that GoDaddy is making progress on the issue. Though we are confident that this is a GoDaddy issue, we still do not have a root cause. We appreciate your patience and will continue updates until we have a full resolution.

    UPDATE: [1:00PM EST] - GoDaddy continues to work on this issue. No new news on ETA for a permanent fix. We are continuing to monitor the situation and will provide updates until resolution.

    UPDATE: [10:00PM EST] - As of about 6PM EST, the GoDaddy issue was resolved. We are still seeing some residual DNS related issues with sites and will continue to monitor.

    UPDATE: [9:30AM EST - 3-MAR] - This issue is now fully resolved.

  • Service Abnormality: Schoolyard Websites (RESOLVED)

    Feb 28 2017 - 1:58pm

    Due to an AWS S3 outage, several Schoolyard websites have been dropped into "Read from Cache" mode which means that content may not display properly or may be out of date. Users also may have trouble logging in to sites and updating content. We are working actively to resolve the issue and will report back here at 2:30PM with an update.

    UPDATE: [2:30 PM EST] - the AWS S3 outage in the US-EAST-1 data center continues to affect some Schoolyard sites. We will continue to post updates here until the issue is resolved.

    UPDATE: [2:57 PM EST] - We are continuing to monitor the Amazon (AWS) S3 outage that is affecting multiple services across the internet including some Schoolyard sites. Of note, Amazon is reporting that they have identified the root cause and are working on remediation. We will continue to post updates here until the issue is resolved.

    UPDATE: [3:23 PM EST] - There are no new updates from Amazon regarding the S3 outage. We will continue to post updates here until the issue is resolved.

    UPDATE: [4:20 PM EST] - Amazon is reporting progress with restoring S3 services but some functions are still not operational. Many Schoolyard websites are still not rendering properly. We will continue to post updates here until the issue is resolved.

    UPDATE: [5:18 PM EST] - Amazon has reported that their S3 services are fully restored and we are seeing Schoolyard sites resuming normal operation. We are continuing to test and will post updates here until the issue is fully resolved.

    UPDATE: [5:30 PM EST] - We believe that this issue is resolved and will continue to monitor.

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