Resolving Orange Highlighted Conflicts in SFO

An orange highlighted account in SFO means the role is attached to an account, but there is a conflict with data in the account family. A data conflict could be something as simple as a name appearing as all caps instead of what is expected.

If you encounter an orange highlighted record while enabling access to accounts in SFO, follow these directions:

1. Click on the card icon at the far left of the highlighted record.
2. This will bring up the Module Access Detail window.

3. Next to the orange highlighted field click Update. This will make it so that the record is no longer highlighted.

4. The conflicting data has now been resolved.

Resolve conflicts

Web services accounts are created based upon an email address. Each account must have a unique email address.

If there are two records in Module Access with the same email address, one account will be flagged as having a conflict.

1. After a sync, scroll through your list to find highlighted records. These highlighted records have errors or conflicts that need to be resolved.
2. Click Resolve Conflict. A window showing the detail of the account will open.
3. Determine whether the information at the top is correct (name, email, ID).
   1. If the information is incorrect due to a data entry error—such as a typo in the email address, for example,
      1. Correct it in the source (your core solution—FAMILIES or PERMRECS).
      2. Return to the web services file (SFO) and sync accounts.
      3. Find the account and enable it again.
   2. If the information is incorrect either because an account was created with incorrect information, or because the ID used to create the account is no longer correct, as after a divorce,
      1. Select the correct account or enter a new email address.
      2. Click Enable access. If the account already had a different role for the same module, that role will be overwritten.
4. Repeat until all accounts have been created and enabled.
5. When you are satisfied, click Done. You will be returned to the SFO Publish to Web screen.

NOTE: If ever you want to return to the Module Access screen, perform a sync. There is no penalty affecting the work you have already done creating accounts if you perform a sync.

The following training video provides helpful insight to resolving common account issues.

Please visit the iR Common Resolving Conflicts page for written instructions.